A little help
Let's find your way.
Whether you are opening your first download or returning to a reading, here is where to begin.
I am looking for my purchase
Look for your Lemon Squeezy order email, including in spam or promotions. For a printable journal, card deck or planner, follow its download link. For a personalised reading, use the private access button in your receipt. The two products use different delivery paths.
You can also find orders through Lemon Squeezy My Orders. Use the email you entered at checkout.
I need help opening or printing a PDF
Download the file to your device before opening it. Choose the A4 edition for A4 paper, or US Letter for Letter paper. Print at actual size (100%) and check one page first. You can print only the pages you need. On a tablet, use a PDF app that supports handwriting or annotations. The files do not contain fillable form fields.
My reading is still confirming
Payment confirmation can take a moment. Keep the private access page open, or reopen the button in your receipt. If access is still unavailable after a few minutes, contact us with your order number. Please do not send your birth details or private access link.
Do I need an account?
No. Your free result, checkout and receipt access work without a Familiar Within account. Your Familiar Space is an optional place to save a reading when sign-in is available.
There is a problem with my order
Email contact@familiarwithin.com from your checkout email. Include the order number, product name and a short description of what went wrong. We can help with missing downloads, duplicate orders, access issues and products that do not match their description. Read the refund terms.
I have a question before buying
Write to contact@familiarwithin.com. Please include the product name and what you would like to know. For questions about an animal's health, behaviour or safety, contact a qualified professional who can assess your individual companion.